Delivery Policy

Standard Delivery

We dispatch orders once they have been completed on a next working day service, our normal turnaround is 3-5 working days once proof has been approved and payment has been received. These lead times may vary due to increased work or depending on the size of order placed so this can be up to 7-14 days but we will communicate any delays on our order, if you require your item urgently, please call us to discuss your deadline. Also delays may be unavoidable if we are relying on suppliers dispatching materials to us or if you have supplied your own materials/products to us. Also, there may be delays with delivery in busier periods i.e. Christmas or staff shortages, but this will be communicated with you if/when there are any issues.

We use APC Overnight; you will receive a tracking email from APC to let you know when your order has been dispatched and another on the day of delivery with a two-hour time slot for delivery. To track your APC order, you will need your consignment number which will be emailed to you to view the tracking website.

• Courier service is provided as a standard service an insured service can be provided on request at additional cost. Delivery will be normally Monday to Friday, 8am – 5-30pm, unless differing arrangements have been made through consultation. Where goods are damaged on receipt, or the delivered goods do not match the order/invoice, please notify us immediately. If possible, please send us photographs of any damages incurred. Bay & Moor Ltd will contact the transport company. If there are time constraints that need to be met, please email or discuss this at point of quotation so this can be agreed. The UK & Ireland is divided into ten areas. Below is the postcode encompassment of geographical areas. Postcodes that are not listed are charged as England & Wales. 

 

Geographical area	Postcodes
Scottish Mainland	AB10 – 32, AB39, DD, DG, EH1 – 55, FK1 – 18, G, KA1 – 26, KA29 – 30, KY, ML, PA1 – 19, PH1 – 14, TD
Scottish Highlands	AB41 – 44, AB46 – 51, FK19 – 21, IV1 – 20, IV25, IV30 – 37, IV63, PA21 – 35, PA37 – 39, PH15 – 26, PH32, PH49, PH50    Please note, the following postcodes(s) are two day services:  AB33 – 38, AB45, AB52 – 56, IV21 – 24, IV26 – 28, IV40, IV52 – 54, KW1 – 14, PA36, PA40, PH30, PH31, PH33 – 41
Scottish Offshore	Please note, the following postcode(s) are two – five day services:  HS1 – 9, IV41 – 51, IV55 – 56, KA27 – 28, KW15 – 17, PA20, PA41 – 49, PA60 – 78, PH42 – 44, ZE1 – 3
Northern Ireland	BT1 – 17, BT18 – 46, BT47+
ULEZ Low Emissions Zone	BR / CR / DA / EN / HA / IG / KT / RM / SM / TN / TW / UB / WD   + All London Postcodes
Isle of Man	All IM postcodes
Isle of Wight	PO30 – 41
Channel Isles	All JE and GY postcodes, except for GY9 – 10 (See below)
Alderney, Herm and Sark	GY9 – 10

 

If you need to change the delivery address, please call us on 01364 208800 if the parcel has been dispatched this may incur an additional charge.

You will be informed if we are experiencing any delays or are unable to fulfil your order for any reason. During our busy times, delivery times can increase due to a larger volume of orders. For any further delivery queries, please call us on 01364 208800 or email us [email protected].

Collection by appointment only

Bay & Moor collection service allows you to collect your items from our premises in Buckfastleigh, Devon free of charge by appointment only so please contact us on 01364 208800 or email us [email protected] to make an appointment.