Here’s some of the most frequently asked question’s we get asked, but if you have any others please get in touch firstname.lastname@example.org
What is the lead time ?
Our lead time is normally 3 – 5 working days, however it can be longer at busy times, lead times will be given when the order is placed.
Is there a minimum order ?
There is no minimum order, but the cost of the time taken setting up the laser machine, artwork production and materials.
Can delivery be arranged ?
We have a national courier service, we can also arrange delivery to multiple address’s.
What materials can you work with ?
Virtually any material ! the most popular ones are acrylic, laminates, coated and bare metals, Corian, textiles, leather, ceramic, paper, glass, stone and wood. there has been a huge increase in demand for laser engraved wood and laser cut wood as it is a sustainable product.
Do you do single items ?
Yes we can work with single items please call 01626 366047 or email email@example.com to discuss your project.
Can you give me advise ?
Yes, of course we enjoy helping to provide a solution for your project please call 01626 366047 or email firstname.lastname@example.org.
What art work files do we require ?
The most popular files are : Vector Formats: ai, pdf, eps, dxf or Raster Formats: jpeg, png, pdf
Please go to Artwork Guidelines to find out more.
What are your opening times ?
We are open from 9.00am – 6.00pm Monday to Friday any enquiries outside these times we will respond on the following working day.
Do you provide a proof before engraving/cutting ?
A proof will always be provided for approval before work is carried out.
Do you provide a sample ?
Yes, we always advise our customers to have a sample produced particularly if it is a new product or if you are having it produced for a client.
What companies do you work with ?
We work with all sizes of companies, from small independents to Multinationals all over the UK in a huge range of industries engineering, technology, marine, corporate gifting, hospitality, branding agencies, car manufacturer’s and aviation.
Is etching the same as laser engraving ?
While the terms are often used for the same process there is a difference, as etching is a chemical process and laser engraving is a physical process cutting into the surface of a material.
What areas do you cover ?
We are based in Newton Abbot covering all of Devon, Dorset, Cornwall and the south west. Exeter, Plymouth, Bristol, Bath, Redruth, Falmouth, St Austell but we have customers all over the UK.