My Basket, 0 items

No products in the basket.

My Basket, 0 items

No products in the basket.

Refunds & Returns Policy

Thanks for shopping at Bay & Moor Ltd. If you are not entirely satisfied with your purchase, we are here to help. For returns you have 30 days to return an item from the date you received it.  

To be eligible for a return, your item must be unused and in the same condition that you received it. As we only produce your order once proof has been approved, refunds will not be issued if there has been an error after the order has been approved and the engraving process has commenced. If it is a supplied item or custom-made item we have been asked to engrave, again once proof has been approved, refunds will not be issued if there has been an error after the order has been approved. 

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.  You will be responsible for paying your own shipping costs for returning your item. Shipping costs are nonrefundable.  

Contact Us if you have any questions on how to return your item to us or regarding your refund either by calling 01364 208800 or e-mail us at [email protected]  

 

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Contact Us

    We'd love to hear from you! Whether you're interested in learning more about our products or services, have a specific inquiry, we're always happy to help.

     
    Bay & Moor
    Unit 1 Dart Mills
    Old Totnes Road
    Buckfastleigh
    TQ11 0NF
     01364 208800

    [email protected]

    What 3 Words:- w3w.co/artist.pushing.riverbed
     
    Monday to Friday - 09:00 to 17:00