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Terms & Conditions

  • These terms & conditions apply to any work carried out for the Customer by Bay & Moor.
  • Bay & Moor will provide service(s) as mutually agreed, confirmed in by email to the Customer.
  • Registered office address Unit 1 Dart Mills, Old Totnes Road, Buckfastleigh TQ11 0NF Registered in England and Wales Company Number 10751370.
  • The customer will pay Bay & Moor before work is carried out for products or services if an account has not been approved.
  • Project work will be invoiced before work commences; outstanding payments will result in delayed starts. 
  • All samples or artwork bought on behalf of the client’s business will be invoiced and payment received before dispatch. 
  • The completed work will be delivered on or before the agreed timescale, for the agreed cost which will be based on the description of the work required and the brief, both supplied by the Customer. 
  • If, however, on receipt of the item to be worked on or at an early stage, it becomes apparent that significantly more work is required than had been anticipated in the preliminary discussion or written instructions, Bay & Moor may renegotiate the cost of the products or service or deadline. 
  • Similarly, if, during the term of Bay & Moor’s work, additional tasks are requested by the customer, Bay & Moor may renegotiate the costs or the deadline. 
  • Should ongoing project work be suspended or delayed through any default of the customer, Bay & Moor shall be entitled to immediate payment for work already carried out and expenses incurred. 
  • Proofs will be provided for all work with a maximum of three revisions, after this additional time needed for amending will be charged at £30.00 an hour in 15-minute increments.  
  • Final proofreading and checking of all artwork or samples is the responsibility of the customer. 
  • Materials will have some variation to the finish or engraving/cutting this will be minimised as much as possible during the production process and accepted by the customer. 
  • Delays to production caused by material supply or mechanical breakdown are outside of Bay & Moor’s control but revised lead times will be advised. 
  • Any errors must be reported within 24 hours of receipt of completed work. 
  • Materials or products excess to the engraving or cutting order will be returned to the customer as we do not provide a storage service. 
  • Unless agreed otherwise at the outset, payment will be made within five (5) days of receipt of Bay & Moor’s invoice. According to the Late Payment of Commercial Debts (Interest) Act 1998 (amended 2002 and 2013). 
  • All payments are to be made by bank transfer, PayPal, credit or debit card. 
  • No further work will be undertaken once an invoice becomes overdue. 
  • Any content created by Bay & Moor as part of a copy-editing/proofreading/project management process will become the copyright of the Customer, unless otherwise agreed. The onus is on the creator of the customers designs to ascertain correct materials etc that are fit for the purpose of the product. Bay & Moor Ltd takes no responsibility for designing. 
  • Supply and Quality We cannot guarantee the cut quality or accuracy for details that are smaller than the thickness of material it is cut in. To clarify a hole needs to equal or be more than the thickness of sheet that it is cut from. There are cutting tolerances on our Lasers, which vary dependant on the type of material, which we may be able to advise on.  Please ensure that you have chosen the correct material for your end product- there is potential for bowing/distortion due to thickness/material choice to parts with multiple cut outs. Material choice is up to you the customer, as Bay & Moor Ltd is not held responsible for design elements of your components. Furthermore, when selecting your material choice please be aware of the properties of materials and how they can alter in appearance and strength due to processes such as through heat or being folded/bent. Certain material choices will also corrode if not coated. Bay & Moor Ltd will not be held responsible for your choice in materials or post processes.  
  • Lead times are generally, 5 working days from approved proof. Please be aware that this may extend due to the amount of processes and quantity of your order. Should multiple services be required your lead time will be discussed with you at the time of your initial quote.  
  • Free issue materials – if you want to provide your own materials it is therefore your responsibility to supply good quality materials that are suitable for Laser cutting and your project intended. Bay & Moor Ltd reserves the right to refuse to use materials that we suspect could cause damage to our employees or machinery, should damages be sustained by either, we will seek to be reimbursed for any costs incurred. Items cut or engraved from Free issue material will be returned to the customer without further finishing processes unless otherwise agreed with initial contact and subsequently within original order. Bay & Moor Ltd will not be held liable for replacing Free issue materials if there are complications that are out of our control, for example movement of material whilst cutting and thus cause the order to be unfinished or incomplete. Bay & Moor Ltd will need to inform the customer of the replacement sheet required. Also please discuss with our sales team the size of your Free Issue materials as there are minimum and maximum dimensions we can work to. 
  • We will use the drawings supplied to create and produce our customers designs. We will not be held responsible for any fabrication issues that occur due to design errors. Other services such as powder coating, painting, varnishing or waxing are fulfilled by a third party and so Bay & Moor Ltd takes no responsibility for damages/errors that may occur during these processes. However, we will ultimately do our best to fulfil all our customers’ requirements to the best of our abilities and keep our customers fully informed should any issues arise. 
  • Any content created by Bay & Moor of part of a copy editing/ proof reading /project management process will become the copyright of the Customer, unless otherwise agreed. The onus is on the creator of the customers designs to ascertain correct materials etc that are fit for the purpose of the product. Bay & Moor Ltd takes no responsibility for designing your products. 
  • Copyrights, Intellectual property rights and confidentiality a) If a customer requests that we work with copyrighted designs, owned by either the client or a third party, it will be assumed by Bay & Moor Ltd that the client has pertained and been granted relevant written permissions. Bay & Moor Ltd will therefore not be liable for Copyright breach when acting upon the customers instructions. This includes any claim made against our customers for actual or alleged infringement of a third party’s intellectual property rights arising out of, or in connection with, the manufacture, supply or use of goods or use or the supply of goods. Please refer to the Registered Designs Act 1949, Trades mark Act 1994 or Copyright, Designs and Patent Act 1988 for further clarifications. Bay & Moor Ltd  will make provisions to ensure that our clients design and communications are kept entirely confidential. We will act as if a Non-Disclosure Agreement (NDA) is in place and in most case negating any requirement for additional NDA documentation to be signed. However, should you need an NDA to be signed for your own companies’ documentation, we will be happy to sign an NDA as they encompass our companies embedded core ethics and values. We may from time to time use images for our social media or website of products and will seek permission before disclosing customer details unless discussed and agreed upon prior to publication. Should you not want images of your work to be posted digitally please inform us. It is your right to withdraw your permission at any time, please contact us and we will remove any specified images. 
  • Artwork retracing may be outsourced to a third-party if in the event a logo or design is not treated as confidential by the third-party Bay & Moor are not responsible for mis use of any designs or logos by the third party as it is beyond our control. 
  • Dispute Resolutions, Replacements and Refunds Dispute Resolution -Throughout the completion of contract with our customers should there be any issues that arise we will make every effort to resolve them and negotiate with our clients as promptly as we can without the involvement of a third party. b) Once goods have been received, if you are not satisfied, please contact us within 24 hours. Should the issue lay at fault of Bay & Moor Ltd due to a fault on our machinery, incorrect processing, quantity issues or wrong materials used we in the first instance will work with you to agree a solution. You have up to 30 days from receipt of goods (Consumers Act 2015) after this period you will not be legally entitled to a full refund if you deem your goods to be faulty.  
  • Bay & Moor guarantees that any work subcontracted on behalf of the Client will be completed to the same standard schedule, and budget and with the same conditions of confidentiality. 
  • Under the terms of the Data Protection Act 1998, the customer and Bay & Moor may keep on record such information (e.g. contact details) as is necessary. Either may view the other’s records to ensure that they are relevant, correct and up to date. 
  • Either Bay & Moor or the customer has the right to terminate a contract for services if there is a serious breach of its terms. 
  • Information concerning dispute resolution is contained in Bay & Moor including communication on recourse options before litigation. 
  • This agreement is subject to the laws of England and Wales, and Bay & Moor agree to submit to the jurisdiction of the English and Welsh courts. 
  • This agreement is subject to change and will be updated as necessary.

     

 

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    Contact Us

    We'd love to hear from you! Whether you're interested in learning more about our products or services, have a specific inquiry, we're always happy to help.

     
    Bay & Moor
    Unit 1 Dart Mills
    Old Totnes Road
    Buckfastleigh
    TQ11 0NF
     01364 208800

    [email protected]

    By appointment only
    What 3 Words:- w3w.co/artist.pushing.riverbed
     
    Monday to Friday, 09:00 to 17:00